Wednesday, 30 January 2013

RISK FACTORS FOR BREAST CANCER AMONG MALAYSIAN WOMEN IN KLANG VALLEY


ABSTRACT
            Breast cancer is the most common malignancy cancer affecting woman.  In Malaysia one in 20 women are at risk of breast cancer and 3500 new cases of female breast cancer are diagnosed in our country each year.   The objective of this study is to investigate what are the possible risk factors associated with breast cancer among Malaysian women.  Probable risk factors for breast cancer include race, age, reproductive factor, breastfeeding status, lifestyle factor, hormonal status, and family history.  A survey will be conducted at Pantai Hospital, Kuala Lumpur.  Questionnaire will be distributed to 150 patients who diagnosed with breast cancer.  Data will be analyzed using SPSS program.  Proposed time to finish this project will be 12 month.  Budget for this project will be RM9386.          
           
TITLE
Risk factors for breast cancer among Malaysian women in Klang Valley.

BACKGROUND
            Breast cancer is the most common malignancy cancer affecting woman.  Breast cancer accounts for 22.9 percent of all cancer in women worldwide.  Breast cancer caused 458,503 death in 2008, worldwide.  In the western world, survival rates of breast cancer are high, more than eight out of ten women (84 percent) in England diagnosed with breast cancer survived for at least five years.  However, survival rates are much lesser in developing country rates (Breast cancer, 2012).
            In Malaysia, there is 3525 female breast cancer case reported to the National Cancer Registry (NCR) in 2006 with 29.9 percent of all new cancers.  It is the commonest cancer in all ethnic groups and in all age groups from age 15 years and above (Where it pink, 2011).
            There have been many improvements and advances in the detection and treatment for breast cancer but many patients ignored or misunderstood the need for early detection and treatment.  Because of that, most patients still seek treatment when they are already in advanced stages of breast cancer which may be too late to be cured.
            In Klang Valley, there have been a lot of annual breast cancer awareness campaign period been established to raise awareness and educate women to be more breast cancer aware.  In 2010, Ministry of Health Malaysia and Academy of Medicine Malaysia had suggested the probable risk factor of breast cancer faced by Malaysian women.  This study will be conducted among breast cancer patients in Pantai Hospital Kuala Lumpur to determine the probable risk factors faced by Malaysian women.              

PROBLEM STATEMENT
            Breast cancer is the leading malignancy affecting women in Malaysia.  According to Malaysian’s Health Minister, Dato Sri Liow Tiong Lai, in Malaysia one in 20 women are at risk of breast cancer and 3500 new cases of female breast cancer are diagnosed in our country each year.  Based on statistic from Ministry of Health Malaysia, in 2011 women suffering from breast cancer are 18.1 percent followed by colon cancer and cervix cancer.
            However, the level of breast cancer risk factors and early detection awareness is not known.  It is thus important to assess the risk factor of breast cancer to raise awareness among woman and early detection.          

RESEARCH QUESTIONS
            The research question for this study will be:
1.    What are probable risk factors for breast cancer?
2.    What influence risk factors have on incidence of breast cancer in women?
3.    Which of the risk factors that show the many risks faced by women who suffers from breast cancer?
OBJECTIVE
General Objective
            The purpose of this study is to investigate what are the possible risk factors associated with breast cancer among Malaysian women.
Specific Objectives
1.    To determine the probable risk factors for breast cancer.
2.    To know what influence risk factors on incidence of breast cancer in women.
3.    To determine which risk factors show the many risks faced by breast cancer women.

HYPOTHESIS
            Probable risk factors for breast cancer include race, age, reproductive factor, breastfeeding status, lifestyle factor, hormonal status, and family history.  Reproductive factors are age at menarche, age at menopause, age at first full pregnancy, and age at last full pregnancy.  Lifestyle factors are diet, body weight, alcohol, smoking, working or not working, and married or single.  Hormonal status is taking exogenous hormones like oral contraceptives and hormone replacement therapy (HRT).
            The incidence of breast cancer increases with age.  Women who start menstruating early in life or who have a late menopause have an increased risk of developing breast cancer.  Having first child at late age increase the lifetime incidence of breast cancer.  Women at substantial increased risk of breast cancer are women who have family history of breast cancer especially first degree relative like mother, sister, and daughter.  Obesity is associated with an increase in the risk of breast cancer in postmenopausal women.  Oral contraceptive and hormone replacement therapy does not increase breast cancer mortality.


STUDY DESIGN
            This is a cross-sectional study, which use quantitative method of data collection and will be conducted between June and August 2013.  I choose quantitative method because my aim is to determine the relationship between one thing and another in a population. 

STUDY SETTING
            The study will be conducted in Pantai Hospital Kuala Lumpur.  It is a private hospital located in a residential area of Kuala Lumpur and very close to the city center.  Patient who come to Pantai Hospital Kuala Lumpur mostly from Klang Valley area and composed of all ethnic groups.  It has Breast Care Center that focuses on breast cancer education, screening and treatment which have patient who come for breast screening approximately 480 woman per month and 5760 woman per year.  There also have breast surgeons and breast care nurse counselors that will attract the attention of breast cancer patients.

RESEARCH INSTRUMENT
            For data collection method, the survey will be conducted using questionnaire.  The question from questionnaire is adapted from mammogram questionnaire and patient history questionnaire from Pantai Hospital Kuala Lumpur.  Patients who are diagnosed with breast cancer will be asked to fill in the questionnaires.  The sample of questionnaire is shown in appendix.





SAMPLING DESIGN AND SAMPLE SIZE
            Non-probability sampling technique will be used.  These approaches to sampling results in the target population having an unknown chance of being selected into the sample. 
            Estimated sample size will be 150 patients who are diagnosed with breast cancer with no specific of what type and what stage their cancer are.  The sample will be Malaysian woman only age 40 years old and above to include Malay, Chinese and Indians woman from Klang Valley area.

ETHICAL ISSUES
            The ethical issues will be on human subject only.  For the purpose of this research,  permission to carry out the study will be obtained from human resources of Hospital Pantai Kuala Lumpur.  Informed consent will be sought and respondents will be assured of the confidentiality of the information. 

DATA PROCESSING
            Data from questionnaires will be exported to SPSS statistical program for analysis.  Continuous variables like age will be summarized using descriptive statistics like mean, median, and standard deviation.  Categorical variables will be summarized into frequencies, percentage and bar graft.  The breast cancer risk factors will be determined as percentages.





PROPOSED CHAPTER OF THE REPORT
This are the chapter that I plan to put in my report:
1.    Chapter 1: Introduction, which cover background, problem statement, research question,                study objective, and hypothesis.
2.    Chapter 2: Literature review
3.    Chapter 3: Methodology, which cover study design, study setting, research instrument,                              sampling design, sample size, data analysis, and ethical issues.
4.    Chapter 4: Results
5.    Chapter 5: Discussion, as well as problems of the study.
6.    Chapter 6: Conclusion and recommendation
7.    Chapter 7: References
8.    Chapter 8: Appendices

PROBLEMS AND LIMITATIONS OF THE STUDY
            The limitations for this study include time, budget, and physical constrain.  The time given to do this research is insufficient.  Also, no financial budget was proposed and I may have to spend my own expenses for equipments and consumables.
            The other problem I foresee, if the patient doesn’t want to cooperate or refuses to fill in the questionnaire or if patient forget at what age they start menstruating and menopause.  There will be problem also if the patient doesn’t know their weight and height where this is important to check their BMI accurately.

Healthcare Organization - HR issues




CHAPTER ONE

1       INTRODUCTION
     Healthcare organizations are a necessity in today’s life.  These include hospitals, nursing home, medical and dental clinics and laboratories, physician offices and clinics and many other health laboratories.
     From Health system: Improving Performance (2000), the author reported that healthcare business, especially hospitals is a complex path than many people thought by seeing the huge big strong hospital buildings.  The business model is not the same like other most business as its customers do not turn up willingly and happily, may be like hotels, even though many regards healthcare organization as a hospitality business like hotels.  Plus also sometimes hospitals may not get paid on what they bill, therefore jeopardize their cashflow and there are times make this healthcare business a risky business.  With uncertain revenue, cost not entirely within control, regulatory control, maintenance of standard makes healthcare management problems sometimes not easy to fix. 
     If hospitals are to be very stringent on rules and regulations with regards to financial pay before service, it will be regarded as inhuman without any social responsibility (Health system: Improving Performance 2000).  Hospitals are mandated to provide charity care to those patients who fall within certain financial levels. 
     In healthcare organization human resource factor is a crucial matter.  No matter how high is the capital investment on equipments, technologies and machines, the management cannot forego their greatest resource that is human resource.  Equipments, machines and the technologies cannot give results without the function or intervention of human.
     Richards (2012) noted that since healthcare organization is a hospitality industry, serving the public is the main important factor.   Unethical or inappropriate treatment of the staff will jeopardize their service to clients.  The mission of the organization to serve the public satisfactorily will collapse if the workforce does not perform their duties satisfactorily to win the public’s heart.
     Richards (2012) also stated that the management needs to develop ethical principles and rules which shall be a normal practice to ensure that the workforce stay and perform.   These includes treating the people well, provide acceptable benefits, fair compensation and other long term benefits such as employees share option schemes.
     Kabene et  al. (2006) noted that sometimes various levels of management need to show care to their subordinate where the senior management should institute mechanisms for various subordinates to participate in decision making and consensus building should be cultivated at all levels.  Another important issue is that to ensure that human resource policies are just, impartial and non-discriminatory, so as to treat all employees fairly with respect, implementing fair disciplinary policies and protecting all employees evenly without fear or favor.  
     From Kabene et al. (2006) show surveys of human resources professionals at workplace where human intensive in nature such as hospitals reveals that there are issues about what is ethical at the workplace.  In general the surveys indicated 10 most serious issues as follows:
1.    Hiring, training and/or promotion are based on favoritism.
2.    Allowing differences in pay, discipline, promotion, absentism and other bias move due to friendship with management personnel.
3.    Yielding to sexual discrimination in promotion.
4.    Disciplinary action on each personnel is inconsistent.
5.    Not maintaining confidentiality.
6.    Sex bias on compensation.
7.    Using non performance factors in appraisals and neglecting the good performance of the employee.
8.    Arranging with vendors and consulting agencies, thinking employees does not realize.
9.    Situations leading to personal gain.
10. Senior management not performing to expectation.


CHAPTER 2

2       MANAGEMENT ISSUES – HUMAN RESOURCE
     Mitchell (2012) stated that management issue in healthcare organization, if listed shall be more than a dozen such as:
1.    Financial matter - involving operating cost, controlling cost, creating, generating and defining revenue.
2.    Human Resource - management, staff matter, leadership, training and certification.
3.    Charity care - social obligation not to be seen as highly profit oriented.
4.    Systems and equipments - need to be highly equipped with the latest acceptable technology available in the market.
     Human resources are one of the three principle health system inputs, with the other two major main inputs being physical capital investment and consumables, which are disposable items which are unlimitedly used and waste at the hospital (Mitchell 2012).
     Mitchell (2012) also wrote that human resources, when pertaining to healthcare, are meant and the different kinds of clinical and non-clinical staff responsible for public and individual health intervention.  The most crucial of the health system inputs, the performance of the systems can deliver depend largely upon the knowledge, skills, attitude, morale and motivation of those individuals responsible for delivering the health services.


2.1      Healthcare Institutional Ethics are Broader than Clinical Ethics
              The researcher Zoubul (2005) noted that from his research, employees of healthcare organizations have diverse backgrounds whether professional or non-professional, e.g medicine, nursing, administrators, social work and general workers.  Each employee has a personal sense of what is just or moral in their own way depending their level of education and also professional background.   Due to this strong factor, organizations must focus on building a strong ethical climate suitable for all at all levels by identifying core values and beliefs that are visible to both patients and staff, who can adjust themselves to live up to the expectations of the organization.
2.2      Leadership Issues
              Richards (2012) noted that in healthcare organizations with medical facilities, there’s usually one leadership position in each specialty.  Most frequently, the person promoted into management or manager level has technical skills, but not leadership skills.  Due to shortage of staff, scheduling issues and monetary considerations, leadership training shall not be the priority for the organizations.  Therefore there is for sure lack of true leadership and good management, which means many staff have to rely on learned skills rather than good direction.  Worst of all process of learning on leadership is base on trial and error.
2.3      Staffing
              Hanna (2010) noted that staffing is an ongoing issue in hospitals, care centers, nursing homes, dialysis centers, clinics and other healthcare organizations that need trained specialists that are ready to assist patients.  The broad shortage of experienced nurses means that many crucial duties fall to untrained or inexperienced assistants, thereby driving up to chances of errors or negligence.   With the medical insurance plan and health care facility choices, demanding patients do not want to settle for a second-best treatment.  Healthcare organizations must ensure they meet patient expectations if they wish to stay competitive in industry.
              From Health system: Improving Performance (2000), the author stated that, while maintaining the number and qualified personnel, the management needs to balance the operating cost.  Management must often find a balance between retaining the qualified and experienced staff to provide outstanding care to patients and to reduce operating costs.  While economist may say that healthcare organization is capital intensive that need to invest on equipments and technology, but operators of the healthcare still convinced that this is a labour intensive industry.  Staffing is a major issue.  How highly equipped  a hospital can be,  without the competence staff to man the high-end equipment, the equipment may not be utilized on full capacity on time and usefulness. 
              It must be noted that the clients are all human that not only need care and attention but also have expectations for remedy and cure for presenting themselves to hospitals.  Staff normally face challenges not only to cure sick patients but worst of all to face demanding patients who claimed that they have insurance cover with high limit or they are willing to pay without limitations but would not accept other than  the best, never a second-best treatment, prescription, medicine, care and attention. 
2.4      Training
                 From Human Resources Management (1991), the researcher noted that clinical employees of healthcare requires continuous training as to keep phase of  new findings and also new invention of tools and equipments.  These clinical employees need to perform effectively and efficiently.  An effective employee without adequate tools is as inefficient as having the tools without the effective employee.  Training the right employee to have the right attitude and retain them to use the tools and equipment effectively shall be medium and long term process to ensure patients are being treated effectively.
                 Workforce training is also to ensure that the workforce is aware of and prepared to meet the country and also the organization future needs (Human Resources Management 1991).  A properly trained and competent workforce is essential to any successful healthcare organization.
                 Issues faced by the organizations are that trained and competent workforce leave the organization for better future with other organizations and some even migrate to other countries with better offer and benefits (Khatri et al. 2006).
2.5      Resignation and Migration of staff
              Khatri et al. (2006) noted that migration of healthcare professional workforce is common everywhere.  The rural workforce will migrate to urban areas.  Those in cities may even choose to migrate to developed countries for better financial benefits.  The researchers also noted that human resource management require better workforce planning, giving attention to the issues of pay, rewards, incentives, housing benefits and also need to practice job rotation to resolve the poorly motivated and very dissatisfied workforce.   The resignation of clinical workers is an important human resource issue that must be carefully measured and monitored by the management.
2.6      Disruptive Behavior of Workforce
               Porto and Lauve (2006) wrote that anything that the hospital employee does that interferes with the orderly conduct of hospital business, from patient care to other social obligations in the hospital can be considered a disruptive behavior.  Disruptive behavior by healthcare employees, among others are ethnic or racial jokes, disrespectful language, outbursts of anger, sexual comments, throwing of objects or instruments, criticizing other caregivers in front of patients, comments that undermine a patient’s trust, failure to adequately address safety concerns expressed by others and deliberate failures to adhere to organizational policies (Porto and Lauve 2006).
               The impact of disruptive behavior can cause other employees to be uneasy working, cause unnecessary stress and finally some will leave the organization created unwanted turnover of workforce.  Cost of recruiting new clinician and to be well trained shall be costly on the organization.

CHAPTER THREE

3       FINDINGS AND DISCUSSION
                 My hypothesis to conduct this survey at Pantai Hospital, Kula Lumpur is that, majority healthcare professional workforce are satisfied employees of the organization.
                 A simple survey was carried out among lower level and middle level professional workforce at the healthcare organization at the end of October 2012.  Samples of the survey questionnaire are given as appendices. 
                 The survey had resulted as expected, proven my hypothesis is right, however the unsatisfied employees is still determined high at 40 percent.    Even though majorities are satisfied and happy employees, the high rate of unsatisfactory workforce is still a major issue that need to be addressed by the management of this organization.  Based on the random survey, 40 percent are not happy working with this particular healthcare organization even though felt that they like the industry, healthcare organization, as the answer showed they are proud to work in healthcare organization.
                 The human resource issues in this hospital can be seen that there are issues between the superiors and their subordinates.  Level of trust and tolerance is questionable base on unsatisfied level of 40 percent, however the 60 percent which showed the happiness may translate that favoritism may be a culture from within this organization.
3.1      Human Resources Challenges in Hospital
     (Discussion with HR officer, however requested not to be named)
3.1.1     To Retain Employees
              According to HR officer (personal communication, November 20, 2012)  states healthcare professionals are required to work more than twelve hours a day and many are on calls, putting up their nights at the hospitals.  Many who had served more than or close to twenty-five years are retiring, taking a break for good and wish to enjoy their live with their families and make enough money during their working lives.  It is a challenge to the human resource managers to replace those experience professionals retiring from the hospitals.
              Human resource managers are always on their toe to recruit new young professionals and the toughest is to retain them in the organization.  Recruitment may be easy but to retain them is a serious challenge.
              Many ladies working in hospitals, after working for a certain period, may choose to be fulltime housewife to have more valuable time with their children.  Sending children to day care nursery are not cheap anymore and may dilute high portion of their monthly salary, makes them to choose to retire early due to family obligation.  Working schedule of 24/7 is becoming less attractive place for careers for the younger generations.
3.1.2     Human Negligence
            HR officer (personal communication, November 20, 2012) noted that tendency of human negligence are very much higher when demoralized employees are not being handled tactfully.  Demoralized staff tend to have negative attitude at work that may lead to negligence while performing their duties.  While hospitals are handling precious commodity that is human being who are sick and life, thereby errors and negligence should not be tolerated.  Doing things right the first time, has to be the motion and one error shall be considered many.
            Human resource managers and department need to consistently monitor demoralized staff through their various superiors to ensure the number is very minimal if cannot be zero.  Motivation exercises, activities and courses should be a continuous process even with a tight budget so that human negligence due to demoralized staff attitude shall be avoided. 
            Human errors in the course of duty may not be all covered by the indemnity insurance, even so covered will be damaging on the organization’s name.  While dealing with human life, insurance coverage may never be the best solution.  Any act of negligence will undermines the patient’s confidence in the hospital or other member of the healthcare industry (HR officer, personal communication, November 20, 2012).
3.1.3     Culture
            HR officer (personal communication, November 20, 2012) said healthcare owners or providers or the representative leaders had to be at their toe to the disruptive clinician behavior while performing their duties.  They had to provide and maintain a positive healthy culture among employees so that the juniors will be felt that their opinion being heard and considered, especially when voicing out their opinions and concerns regarding the patient’s plan of care and sometimes reporting of errors or disagreeing with those in positions of authority.  There have been studies to prove that growing focus on the role of culture as a contributing factor in medical errors. 
            Cultures were cultivated by human in the healthcare organization and over a period of time shall become habitual and later even though is wrong shall be the norm.  Wrong cultures but acceptable shall be detrimental to the organization even though those in the organization felt that what they did was the right thing in their own opinion.  While errors in the wrong culture will be on-going in a non-punitive environment, has also proven that the focus attention on the importance of culture in preventing errors and negligence (HR officer, personal communication, November 20, 2012).
            Shortages of clinician personnel have lead to healthcare organization to employ short term staffing solutions such as locum.  This in turn may also lead to cultural differences among team members that impair effective communication and teamwork.
Due to internal culture norm, even though the wrong matter is well known but never being handled.  A quote from Walshe and Shortell (2004),
It is often evident with hindsight that many key people and stakeholders knew that something was seriously wrong and did nothing about it.   In the Bristol Royal Infirmary case, for example, poor clinical practices and outcomes in pediatric cardiac surgery were well known within the hospital, among referring consultants at other hospitals and general practitioners (GPs) in the region, and even among professional leaders at the Royal College of Surgeons and civil servants at the Department of Health.  Similar behavior was observed in a similar failure in pediatric cardiac surgery in Winnipeg, Manitoba, in 1994.   In the same way, when serious problems in obstetric services at the King Edward Memorial Hospital in Perth, Australia, were investigated in 2001, a long history of dissent, concern, and repeated complaints and a trail of litigation stretching back many years were revealed.   In the case of Redding Medical Center in California, where physicians undertook large volumes of inappropriate and unnecessary procedures on largely healthy patients, it is already evident that many hospital staff were aware of what was going on. It seems that often the only people who don’t know about the problems are the unsuspecting patients and their families. (p.103)
In order for a healthcare organization to have a wakeup call on their wrong cultures being accepted as norms, the highest authority of the organization have to implement systems whereby periodically study failures occurred within the organizations and in order to get the sincere independent result, may require an independent party or consultant to handle and address the issue, so that every party at all levels speak up their mind without fear or favor.
3.2      Workforce Optimization Means A More Effective Healthcare System
            According to Jaskiewicz and Tulenko (2012), hospitals that are able to identify needs, attract, motivate and retain skilled and high morale employees will determine the success of the hospitals.  Those skilled workforce and motivated employees will operate under various organizational and patient demands in a quickly evolving and complex environment.  It is crystal clear that hospitals depend on the dedication, engagement and ongoing performance of their employees to deliver services effectively.
            Jaskiewicz and Tulenko (2012) also noted that human resource manager will require to analyze the strengths and weaknesses of the people in the hospital.  Those that need to be trained will require to incur cost on the hospital to train the employees. However those with attitude problems may be difficult to be addressed.  The management will need to find formulas to develop the capabilities of each and every individual in the hospital, especially the professional workforce which require more time and experience to undertake duties and responsibilities.
            Human resource managers may also need to work closely with the employees’ supervisor in order to revive the organization in case is necessary for the growth of the hospital. 
            Working conditions, part of the broader human resources management are important in terms of creating a conducive acceptable conditions for effective and efficient work delivered by the workforce, boosting morale and reducing turnover and attrition.  Lack of attention to the working conditions became a serious matter of human resource management that if left unattended may be detrimental to the hospital and to remedy it later may be costly (Jaskiewicz and Tulenko 2012).
            Management need to emphasize to the supervisors and managers the need to ensure a positive practice environment including regular and continuous supportive supervision, health and safety issues, clean environment at the staff rest area, a manageable workload especially to pregnant or senior employees and availability of drugs, supplies and equipment in working conditions.
            Manageable workload is crucial and plays high importance of service delivery to patients as it is regarded as defining role in the level of productivity and quality delivered by the workforce towards the patients.

CHAPTER FOUR

4       CONCLUSION
                 Human resource is definitely an issue at hospitals, as this business is labour intensive and the business cannot carry on without human intervention.  Handling humans who are active in nature as humans have emotions, anger, restless, needs and worst of all humans are demanding.  The client of hospitals are also human and mostly demanding, especially in private hospitals where they are required to pay heavily directly or through their insurance.  When the patients who require the services are also demanding and have emotions, there are times when these two emotions of the human may not meet and cause anger on each of them.  Nevertheless the hospital staff will be the one that has to give in, but that shall be a point where these staff will protest, normally silently. 
                 The protest action will then be problematic to the hospital management as the staff may react to the extent of resignation which the hospital will start losing experience and trained employees.
                 Management of hospitals will have to find ways to optimize their workforce to run the organization effectively.
                

CHAPTER FIVE

5       RECOMMENDATIONS
                 Healthcare organizations such as hospitals need to address human resource issue positively and timely so that the services shall not be jeopardized.  Being a labour intensive industry, the management has to always look out for any loopholes in managing human in their internal administration. 
                 Hospitals can be regarded as a hospitality industry like hotels where patients are their clients and services to clients which are actually their patients is the utmost importance towards growth and profitability.  Employees are the front liners in accepting the patients or their family when they walk in to a hospital and later the patients shall be treated again by professional and non-professional workforce.  Any unhappiness created by these employees at various levels of services will leave a black dot in the patient’s mind as well as their family members that will lead to words of mouth and lead to low level of patronize.  In this competitive environment where there are quite a number of hospitals in an urban area will benefit the clients to choose another hospital for other engagements. 
                 Therefore besides having the latest equipments and effective drugs, the services thrown by employees are equivalent to the other requirements.  The management need to emphasize to themselves and supervisors of the importance to care for the employees so as to avoid employees to neglect their duties during attending patients at any level either by professional or non-professional levels.
                 Department managers or head of departments are to regulate regular meetings and discussions with employees and to be sensitive with any notations thrown by those unsatisfied employees.  Remedy actions are required to be taken despite of all the constraint to settle or minimize the grievances that may take place without notice.  When handling human emotions, the main issue is to boost the morale of employees and make them feel that they are being cared and free to voice up their opinion and to be seemed that justice to them prevailed.  High morale employees will not complain or voice grievances in any small matter, therefore services to patients will not be in jeopardy and in long term the hospital will be patronized with more patients and shall be more lucrative and profitability enhanced.   


REFERENCES
Commerce Clearing House. (1991, June). Human resources management. (SRHM-CCH      SURVEY). Chicago.
Hanna, J. (2010). Turning Employees into Problem Solvers. Retrieved November 10,          2012, from hbswk.hbs.edu/item/6278.html
Jaskiewicz, W., & Tulenko, K. (2012). Increasing community health worker    productivity    and effectiveness : a review of the influence of the work environment.  Human Resources        For Health, 10(5), 1-9. Retrieved from http://www.human-      resources      health.com/content/10/1/38
Kabene, S.M., Orchard, C., Howard, J.M., Soriano, M. A., & Leduc, R. (2006). The     Importance of Human Resources Management in Healthcare. Retrieved November 10,        2012, from www.human-resources-helath.com/content/4/1/20
Khatri, N., Wells, J., McKune, J., & Brewer, M. (2006). Strategic Human Resource     Management Issues in Hospitals. Retrieved November 12, 2012 from www.ncbi.nlm.gov/pubmed/17131716
Mitchell, M. (2012). Management Problems in Healthcare. Retrieved November 12, 2012,   from www.ehow.com/about_5423142_management-problems-health-care.html
Porto, G., & Lauve, R. (2006). A Persistent Threat to Patient Safety. Retrieved            November 15, 2012 from   http://www.psqh.com/julaug06/disruptive.html
Richards, L. (2012). Problems With Strategic Management in Healthcare.. Retrieved            November 10, 2012, from www.ehow.com/list_6865972_problems-strategic-         management-healthcare.html
Walshe, K., & Shortell, S.M. (2004). When Things Go Wrong :  How health care        organizations deal with major failures. Health Affairs, 3(23), 103-111. Retrieved         from      http://content.healthaffairs.org/content/23/3/103.full

World Health Report. (2000). Health system: Improving Performance. Geneva.
Zoubul, C. (2005). Healthcare institutional ethics: broader than clinical ethics. Jones          and      Bartlett Publishers, 2(14), 237-246. Retrieved from                        www.jblearning.com/samples/076374526X/4526X_CH14_235_250.pdf)



POSITIVE, NEGATIVE, AND FUTURE OF CT SCAN


1.    INTRODUCTION
            A CT scan is a computerized tomography scan.  It uses x-rays and a computer to create detailed images of the inside of the body which provide exceptionally clear views of internal organs by combining data from multiple x-ray images.  Of all the internal imaging procedures available, CT scan is the most detailed.  CT scan examination is useful and widely used in diagnosing cancer.  The CT scan procedure in noninvasive and painless, and also quick and convenient for most patients and most systems can be scanned, from brain to leg.
            Because of advances in computer technology, CT scan now much faster than in the past and this improved patients’ comfort.  These improvements have also led to higher resolution images which help doctors to visualize small nodules or tumors which cannot be seen with a plain film x-ray.        
            However, there are also disadvantages of CT scan.  CT scan deliver a relatively high dose of radiation to the patient compared to other diagnostic tests.  For a single scan this is not a problem, but for patients who need to undergo repeated tests, this can be a problem subjected to a significant level of radiation, increasing their cancer risk.
            In most cases, CT scan procedures are safe and many think that the benefits of having a scan outweigh any potential risks.  Even though CT scan does expose patient to radiation, the amount of dose is actually small and will not cause any harm.  However, CT scans until now is still not recommended for pregnant women because many researchers suggested that there is a small risk that the x-rays used could harm the unborn baby.  As for children, CT scan will only be recommended if a child has a serious condition that puts them at greater risk only because children are more at risk than adults are from developing a build-up of radiation.
            CT scan only provides images in shades of grey.  Because the shades are similar, making it difficult to distinguish between two areas.  This is when contrast enhancement is needed to overcome this problem.  Contrast enhancement used is gastrografin and contrast media.  Gastrografin is commonly used to outline the gastrointestinal tract via rectal and oral.  Intravenous contrast media is used to outline arterial blood vessels.  Most patients that undergo CT scan will need to get a contrast injection.  This is to help distinguish normal tissues from abnormal tissues and also helps to distinguish blood vessels from other structures such as lymph nodes.         


2.    LITERATURE REVIEW
            Researchers reported that widespread overuse of CT scans and variations in radiation dose caused by different machines are subjecting patients to high radiation doses that will lead to ten of thousands of new cancer cases and deaths (Maugh, 2009).  Each year that today’s scanners are used, 14,500 deaths could result.  Maugh (2009) noted that when healthy people are exposed to the radiation, the imaging may create more problems than it solves.
            Lee and Chhem (2010) noted that the increasing use of CT has sparked concern over the effects of radiation dose on patients, particularly for those who had repeated CT scans.  The effective dose from a CT scan on average is 10mSv.  CT scan has consistently been found to result in higher effective dose than other medical imaging procedures and cardiac CTA and whole organ CT perfusion studies are among the highest dose studies of medical imaging procedures (Lee and Chhem, 2010).
            Brenner (2011) reported that CT scans are the most important contributor to the estimated worldwide collective effective dose from diagnostic imaging with approximately 4 million people-Sv per year.  However, there have been significant technological advances in reducing the dose per scan and it can be done by adjusting the MAs setting manually for individuals of different sizes or by automated current modulation (Brenner, 2011). 
            Recent research, Wesolowski and Lev (2005) noted that successful attempts have been made in pediatric radiology to decrease dosages by lowering milliamperage based on patient age and body weight.  Within the area of neuro radiology, work has also been done to limit dosage imparted during CT examination of brain, especially in regard to those undergoing multiple studies, also by decreasing the milliamperage in a manner that does not degrade image quality (Wesolowski and Lev, 2005).       
            Chou et al. (2011) said that their study show persistent renal enhancement at non-contrast CT is loosely associated with a higher risk for developing contrast-induced nephropathy.  However, Chou et al. (2011) noted that the increased frequency and striking appearance of delayed renal enhancement in patient who received intra arterial versus intravenous iodixanol is multifactorial and also relates to high contrast material dose, short time until CT imaging, high baseline renal function, and other predisposing factors.
            Recent research from Nazim et al., (2011) found that with the advancement and widespread use of CT imaging techniques, the proportion of incidentally discovered tumors in asymptomatic individuals have risen steadily where the statistic show incidentally discovered tumors were only 10 percent in early 1970s but is has risen to 60 percent in 1990s.  Nowadays, multidetector row CT has been a major advancement in imaging which provide thin slice collimation, high speed of acquisition and allow reformatting of imaging in any planes which can provide excellent anatomical details (Nazim, 2011).
            According to Tabibian et al. (2011), the latest generation of CT scanners is continuing the developmental efforts toward improving tissue characterization, spatial and temporal resolution, and image analysis and also being directed at improving functional CT capabilities, lowering CT contrast agent usage, utilization of novel contrast agents in CT applications, and achieving the lowest possible radiation doses.
            Verdun et al. (2007) noted that one problem in CT that requires closer study, especially with the continuous increase in the size of the beam collimation, is the length of the over scanning of the acquisition where this length represents the exposure of anatomy that is not to be imaged, but that is required to reconstruct the first and last slices of the volume investigated.
            In one study where the researchers want to determine the impact of a reduced 100 kV tube voltage on image quality and radiation exposure, Bischoff et al. (2009) concluded that reducing the CT angiography cardiac tube voltage to 100 kV in non obese patients is associated with a significant reduction in radiation exposure while maintaining diagnostic image quality.  Thus, the researchers suggested that the 100 kV scan technique should be considered for CT angiography cardiac dose reduction in adequately selected patients.
            Recent research, Sorantin et al. (2012) noted that the most recent developments like the 320 row detector facilitate volume CT helps to avoid the over beaming effect of helical scanning and thus significantly contributes to dose minimization for pediatric CT, additionally speeding up the investigation and decreasing sedation needs and duration.  For example, in children the neck is relatively short, therefore the 16 cm detector can cover the entire area using the volume mode which is one single rotation without any pitch.  Furthermore, in small infants the entire chest can be scanned by a single rotation of the 16 cm detector, thus allowing ultrafast scanning (Sorantin et al., 2012).
            Other than all this, in new advanced of CT technology, Yang et al., (2006) stated that cone beam CT scan provides a new method to acquire the 3D images of teeth in living individuals and by using this 3D images the ratio of tooth volume can be calculated.  According to Yang et al., (2006), the presented research shows promising results for age estimation based on tooth volume ratio.  The newest cone beam CT modalities and optimization of the ratio measurement software can therefore make the technique mature in forensic odontology research.
            Now, there is also modern CT acquisition and 3D conversion, combined with the direct laser metal forming (DLMF) process, allows the fabrication of custom made, root analogue implants, perfect copies of the radicular units that need replacing (Figliuzzi et al., 2012).  This report demonstrates the successful clinical use of custom made, root analogue DLMF implant.  In their experiment, result shows at the one year follow up examination, the custom made implant shows almost perfect functional and aesthetic integration.    

        

3.    DISCUSSION
3.1 Issues Related to CT Scan
            Today whole body CT scans are common among healthy patients to look for hidden tumors or other illnesses even though they rarely find anything wrong.  By exposing healthy people to radiation, the scans can create more problems than they solve (Maugh, 2009).  However, many researchers agree that when the screening is used for diagnostic purposes, the benefits outweigh the risks.  Even though manufacturers design instruments that use lower doses of radiation, but many older machines rely on higher doses.  Moreover, many diagnostic centers cannot afford to purchase new CT scan machine that use lower doses of radiation.  Furthermore, machine settings for particular procedures are not standardized, and individual radiologists use the technology differently for different patients, leading to wide variance in doses delivered to the subjects.
            Noted that the use of pediatric CT is rapidly increasing in frequency and probably more so than for adult CT.  Verdun et al. (2007) reported that one has to consider that for a given effective dose, a child is more likely to develop a malignancy than a 50 year old adult and one pass through the abdomen of a young girl results in a risk factor of 10_3.  Although this risk factor remains small for an individual when it is balanced by a medical benefit, researchers noted that the use of CT becomes a public health issue when the small individual risks are multiplied by the number of procedures performed each year.    
             There are also some issues raised regarding that CT scans being undertaken when they may not be clinically helpful.  Brenner (2011) noted that it is likely at least 25 percent of CT scans fall into this category where actually it can be replace with another alternative imaging modalities or could be avoided entirely.  This issues happen at some local hospital in Malaysia where the consultant unnecessarily request for CT scan examination for some particular case but according to radiologist that particular case actually need not do under CT examination where plain x-ray itself can show the diagnosis very well.     
            Most of CT scan cases need IV injection of contrast media. The problem is if patient have history of kidney problem that cause urea and creatinine level high, injection of contrast media is not recommended.  However, for emergency cases like pulmonary embolism, the embolism cannot be seen without an IV injection.  Because of that, now the manufacturer produce one contrast media that is save for patient with kidney problem, the visipaque 320.  Visipaque 320 is a isoosmolar or isotonic contrast medium.  Barrett et al. (2006) suggested that isotonic contrast media may have better renal tolerance in high risk patients compared with low osmolar contrast media has had considerable impact in the scientific community.  Low osmolar contrast media is Iopamiro 370 which is used for patient with normal creatinine level.  Until now, more studies done on regarding this contrast agent, and one of study from Kuhn et al. (2008) pointed that there is no significant different in incidence of contrast induced nephropathy in patients with chronic kidney disease after CT scan using contrast medium Iopamiro 370 and Visipaque 320.  Because of this, when contrast media is really needed for diagnosis during CT scan, radiologist usually asked to proceed the scan with an injection only if patient or patient relative agree with it and will suggest for hemodialysis after scan or flush with 1 pine of saline.
            Another issues regarding contrast media used during CT scan is allergic reaction and extravasations.  Even though contrast media are usually safe, severe or life threatening reactions can occur.  If patient is allergic to contrast media, the reaction will occur immediately after an IV injection.  The reactions include patient could be sneezing nonstop, the skin will turn red or sometimes rashes appear, and patient will have difficulty in breathing.  This is when radiographer and radiologist should be aware and be prepared to manage it.  Usually patient will be injected with one drug name hydrocort 200 mg and patient will be observed or be pushed to emergency department.  Extravasation can occur mostly by using power injection of contrast media.  The elderly, infants, children, patients with altered consciousness and those with underlying vascular disease are more prone to extravasation (Singh and Daftary, 2007).  The only option to solve the extravasation is by elevating the hand and applied cold compression. 
            The early and accurate diagnosis of injuries is important for treating trauma patients.  Almost all the time the consultant will request CT scan for diagnosis especially CT brain for trauma patient.  But CT scanning is actually time-consuming due to technical and logistic reasons.  The issue is in many hospitals here, CT scanner is not located in or near the emergency department, but it is located at the x-ray department and far from emergency department and this will require patient transfer and in house transport.  This could lead to delay in diagnostic information and treatment decisions.  According to Jin et al., (2009), because of this several centers have attempted to shorten these delays by moving the CT scanner into the emergency department itself.  Other than that, with the increasing role for CT scanning in trauma patients, CT scan usage will increase in a group of patients that arrives at unexpected moments.  This can interfere the flow of CT scan waiting list and with other patient care, since trauma has the highest priority and will lead to extended waiting times and overtime for patients and personnel.  To anticipate for this trend, most centers have adjusted their planning to facilitate for unexpected CT scanning for trauma patients and some large centers invest in extra CT scanners (Jin et al., 2009).
3.2 Advanced In CT Scan
            Nowadays, the automated techniques to reduce the dose per CT scan are now built in to most of the newer CT scanners.  Radiographer can manually adjust the mAs setting according to patient size or just click ‘on’ to dose reduction button where it will automatically reduce the dose given to the patient during scan without reducing image quality.  This is especially important for children and to patient who have to come for CT scan annually for follow up or restaging.   
            Tabibian et al. (2011) pointed that the use of cardiac CTA studies has increases 223 percent worldwide in the Medicare population from year 1996 to 2005.  In Malaysia, most of hospital use 64 slice and 128 slice CT scanner which can provide imaging protocols for CT cardiac.  However, this multislice CT scanner only can provide good image of coronary arteries if the patient can tolerate well where patient need to hold breath and not move for at least 15 seconds during scanning.  Even though most of patients can put up with this, there still many patients where the scanning cannot be proceeded due to patient cannot hold breath that long and some patient is anxious on table.  To solve this issue, the manufacturers come up with one new advance technology of CT scan where it is able to cover the whole organ in a single rotation.  This faster scan times can reduced motion artifact and patient need not hold breath that long.
            Another development and advance in CT scanning is regarding stroke imaging.  Earlier days CT images can only rule out hemorrhage or tumor as the cause of a patient’s symptoms.  After that, faster axial or single slice helical image acquisition allow consultant to see the immediate and chronic effects of ischemia and infarction.  But now multislice scanning can provide detailed depictions of cerebral blood supply and perfusion scanning allow to see the effects on brain parenchyma directly.
            Lobo and Antunes, (2012) noted that recent advances in CT technology with multi detector equipment which widely available in many centers, allowing a highly detailed evaluation of chest in a short time period has resulted in expanding indications of chest CT in pediatrics patients.  Improved in diagnostic means increase number of CT examinations in children which brings to issue on radiation dose.  However apart from dose, there are many other advantages of this advances CT technology for pediatric patients.  There are some problems related to children that usually are not encountered in adults which may interfere with the quality of CT examinations, such as lack of visceral fat and mostly is patient motion.  To prevent motion, most children need to give sedation during or before the start of CT examination which is time consuming.  This newer technology which provides faster scanners, allow a more exquisite technique with lower rate of sedation, greater optimization of intravascular contrast and less image deterioration from respiratory artifacts in non cooperative children (Lobo and Antunes, 2012).
            Another advanced in CT scans is the use of 3D reconstructions of spiral CT in the musculoskeletal system.  It is beneficial to patients in whom CT is desired to delineate the presence and extent of congenital anomalies, traumatic injury, tumor, infection and inflammation.  It also has specific role in postoperative evaluation, especially when the results of plain x-ray fail to answer the doubts of the orthopedic surgeon regarding satisfactory alignment of complex fractures (Alam and Chander, 2005).  3D CT imaging also is able to compensate for streak artifacts due to the presence of metallic implants such as plates, pins, and prostheses.
             The latest generation CT scanners offer some decisive advantages especially regarding examinations of moving structures like thorax and the heart.  With this latest CT scan, it is also possible to perform whole body scans extremely fast nowadays.  For example, a person with a height of 198 cm can be scanned in less than five second (Paul et al., 2011).  Until now, such whole body examinations are taking more than ten minutes to be performed starting from patient preparation to diagnosis.
            Recent research, noted that advances in multi detector CT technology have further changed how radiologic investigations are utilized in the diagnosis and management of small bowel Crohn’s disease.  This is important because radiologic imaging studies are the only non-invasive method available for evaluation of the small bowel.  Primarily, CT enteroclysis provide valuable information on staging, evaluation of possible small bowel obstruction, as well as demonstration of fistulae and abscesses.  Secondarily, CT enteroclysis plays a role in screening for patients with obstructive symptoms prior to capsule endoscopy, which is now increasingly used to diagnose early small bowel Crohn’s disease (Kohli and Maglinte, 2009).
            Another advanced in new CT technology is there is dynamic volumetric acquisition protocol.  Dynamic studies can be acquired easily by scanning the same anatomical region several times.  Example of this anatomical region is head, where blood flow dynamics can be assessed and quantified with perfusion software.  Other example is in orthopedic region, where dynamic movement of joint can be observed by performing scanning during patient motion.  Other than that, one can observed lung function during free breathing and as for angiographic, blood flow can be observed during the injection of contrast.           


4.    CONCLUSION
            CT scans have revolutionized health care by improving the life and health of its patients that allow the human body to be studied and examined to detect the sign of most major illnesses.  The CT scan machine’s procedures are easy to comprehend, and there are possible improvements that can be made in order for future patients to have less trouble with breathing or moving during the scan by allowing patient to be more flexible, not rigid yet producing better, faster and yet more accurate results during the diagnose.
            Because of all the issues raised regarding CT scan, scientist, inventors and manufacturers had produced new machines with new advanced CT technology where it can solve most of the problem faced.  This new technology designed to improve patients’ care through new clinical examinations, with lower contrast medium dose and exposure dose.  This technology enables faster and more accurate diagnosis and provide highest quality diagnosis outcome.  This new scanner is called Aquilion One. 
            Even though helical and multislice imaging already built great milestones in the history of CT scan, Aquilion One offers the next leap forward in CT technology that will revolutionize patients’ care.  Aquilion One is both the latest step in the natural progression of multislice imaging and a quantum leap that will carry CT imaging into the future.  Clinicians have long dreamed of being able to acquire isotropic volumes of an entire organ with a single rotation of the gantry.  This leap is possible only with Aquilion One.



5.    RECOMMENDATION
            All centers in Malaysia should prepare a standard operating procedure as guidance for practitioners based on the balance of risk and benefit involved in the CT scanning procedures concerned.  Any scan process that a patient undergoes should balance the clinical benefits against the risks of radiation involved. 
            Today especially in private hospitals in Malaysia, consultants like to take advantage from patients who have medical insurance by insisting for CT examination even though it is not necessary.  This should not happen.  If CT is not the modality of choice for diagnostic purpose, then it should not be made available for the assessment of asymptomatic individuals.  This is to reduce unnecessary radiation dose and contrast dose give to patient.
            Other than that, quality control procedures should be implemented to ensure that dosing protocols are followed every time and the planned amount of radiation is administered.  If more than one study is performed on a patient during one imaging session, radiographers should adjust the dose of radiation so that it is appropriately safe for each study.



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